🕒 Return Window
You can request a return within 7 days of receiving your item.
✅ Eligibility Criteria
To qualify for a return, the item must be:
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Unused and unworn
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In its original packaging
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With all tags intact
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Accompanied by the original receipt or proof of purchase
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Supported by a full unboxing video (from package opening to product display) — this is mandatory for any return or exchange request
Returns without an unboxing video will not be accepted.
📦 How to Start a Return
Email us at ragavi.jewelss@gmail.com or WhatsApp us at +91 93998 26048 within 7 days of delivery.
Return address:
Once your return is approved, we will send you a prepaid shipping label and instructions for sending the item back.
⚠️ Please do not return items without first contacting us — unauthorized returns will not be accepted.
🔁 Exchanges
We only offer exchanges for:
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Damaged products
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Wrong items delivered
A clear unboxing video is required in both cases.
If your exchange is approved, we’ll arrange for a replacement at no extra cost.
🚫 Non-Returnable Items
Due to hygiene and safety concerns, all jewelry items are generally non-returnable unless they are received damaged or incorrect.
We also do not accept returns for:
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Customized or personalized items
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Items bought during sale or promotions
💳 Refunds
Approved refunds will be processed to:
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The original payment method (for prepaid orders), or
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Your bank account (for Cash on Delivery orders)
Refund timeline: 8–15 business days after the return is received and approved.
If it’s been longer than 15 business days, contact us at ragavi.jewelss@gmail.com
❌ Cancellations
You can cancel your order before it is shipped by contacting us via email or WhatsApp. Once shipped, cancellations are not possible.
